customer satisfaction

Meaning

A measure of how happy and pleased customers are with a company's products, services, or overall experience. It is a key performance indicator (KPI) in business used to track service quality.

Examples

• Our primary goal this quarter is to improve customer satisfaction by reducing delivery times.

  Our primary goal this quarter is to improve customer satisfaction by reducing delivery times.

• We conduct annual surveys to measure customer satisfaction and identify areas for improvement.

  We conduct annual surveys to measure customer satisfaction and identify areas for improvement.

• High customer satisfaction leads to brand loyalty and repeat business.

  High customer satisfaction leads to brand loyalty and repeat business.

• The support team received an award for maintaining an excellent level of customer satisfaction.

  The support team received an award for maintaining an excellent level of customer satisfaction.

• If we ignore customer satisfaction, we will lose our clients to competitors.

  If we ignore customer satisfaction, we will lose our clients to competitors.

Common Mistakes

• ✗ We need to improve client satisfy.

  ✓ We need to improve customer satisfaction.

  'Satisfy' is a verb. The noun form 'satisfaction' is required here to describe the state of being satisfied.

• ✗ Our customer satisfaction is very high level.

  ✓ Our customer satisfaction is at a very high level.

  You need the preposition 'at' before the phrase 'a very high level', or you can simply say 'is very high'.

Related Expressions

Practice

• We take ___ very seriously, which is why we offer a 30-day money-back guarantee.

  💡 The happiness of our buyers.

  Show answer

  customer satisfaction

• The survey results showed that ___ has increased by ten percent.

  💡 How pleased clients are with our service.

  Show answer

  customer satisfaction