customer care
/ˈkʌstəmə keə/
Meaning
This term describes the way a company treats its customers, especially when helping them with questions, problems, or complaints. It emphasizes building a good relationship and making sure customers feel valued and respected. It is a friendly, professional term used in service industries and general business.
Examples
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Our company is known for providing excellent customer care.
Our company is known for providing excellent customer care.
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If you have any issues with your order, please contact our customer care department.
If you have any issues with your order, please contact our customer care department.
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Good customer care is the key to keeping clients happy and loyal.
Good customer care is the key to keeping clients happy and loyal.
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We are training our staff to improve the quality of our customer care.
We are training our staff to improve the quality of our customer care.
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She works in customer care and talks to dozens of clients every day.
She works in customer care and talks to dozens of clients every day.
Common Mistakes
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✗ We need to give a good customer care.
✓ We need to provide good customer care.
"Customer care" is an uncountable noun, so we do not use the indefinite article "a" with it.
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✗ I called the customer careful department.
✓ I called the customer care department.
"Care" is the noun modifier needed here; "careful" is an adjective and is incorrect in this compound noun.
Related Expressions
Practice
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A successful business always puts ___ first to build trust.
💡 How a company looks after its clients.
Show answer
customer care
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Please send an email to ___ if your package does not arrive.
💡 The department that helps clients with problems.
Show answer
customer care