after-sales service

Meaning

After-sales service refers to the support, maintenance, and help a company provides to a customer after they have purchased a product. This includes technical support, repairs, and warranty services, which are crucial for maintaining customer loyalty. The tone is professional and service-oriented.

Examples

• Excellent after-sales service is just as important as the quality of the product.

  Excellent after-sales service is just as important as the quality of the product.

• They have a reputation for terrible after-sales service once they have your money.

  They have a reputation for terrible after-sales service once they have your money.

• Our after-sales service team is available twenty-four seven to help you with setup.

  Our after-sales service team is available twenty-four seven to help you with setup.

• Make sure to ask about their after-sales service policy before buying the machine.

  Make sure to ask about their after-sales service policy before buying the machine.

• Good after-sales service helps build long-term relationships with clients.

  Good after-sales service helps build long-term relationships with clients.

Common Mistakes

• ✗ The after-sale service was very helpful.

  ✓ The after-sales service was very helpful.

  The term is always pluralized with an 's' as 'after-sales', not 'after-sale'.

• ✗ We need to improve our service after sales.

  ✓ We need to improve our after-sales service.

  'After-sales service' is a fixed compound noun phrase in business English and should not be split up.

Related Expressions

Practice

• Our company prides itself on providing outstanding ___ to all our clients.

  💡 Support and maintenance offered to customers after they buy a product.

  Show answer

  after-sales service

• If your machine breaks down, our ___ team will come and repair it.

  💡 The department responsible for helping customers with products they already bought.

  Show answer

  after-sales service