front desk manager
/frʌnt dɛsk ˈmænɪdʒər/
Meaning
This is a professional role in a hotel responsible for overseeing the reception area, supervising receptionists, and ensuring guest check-ins and check-outs run smoothly. They handle escalated guest complaints, manage staff schedules, and coordinate with other departments to maintain high service standards.
Examples
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If you are unsatisfied with the room, you can speak to the front desk manager.
If you are unsatisfied with the room, you can speak to the front desk manager.
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The front desk manager handled the overbooking issue with absolute professionalism.
The front desk manager handled the overbooking issue with absolute professionalism.
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To apply for the receptionist position, please submit your resume to the front desk manager.
To apply for the receptionist position, please submit your resume to the front desk manager.
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Our front desk manager training program focuses heavily on conflict resolution.
Our front desk manager training program focuses heavily on conflict resolution.
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The front desk manager greeted the VIP guests upon their arrival at the lobby.
The front desk manager greeted the VIP guests upon their arrival at the lobby.
Common Mistakes
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✗ I want to talk to the receptionist manager.
✓ I want to talk to the front desk manager.
While 'receptionist manager' is understandable, the professional and standard industry title is 'front desk manager'.
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✗ The front desk boss resolved our billing issue.
✓ The front desk manager resolved our billing issue.
'Boss' is too casual and informal for a professional hotel setting; 'manager' is the correct term.
Related Expressions
Practice
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The guest requested to speak with the ___ regarding the unexpected room charge.
💡 The supervisor of the hotel reception area.
Show answer
front desk manager
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As a ___, you will oversee the reception staff and handle guest relations.
💡 The person who manages the lobby reception desk.
Show answer
front desk manager