deal with complaints
/diːl wɪð kəmˈpleɪnts/
Meaning
This phrase means to handle, manage, or resolve negative feedback or expressions of dissatisfaction from customers, clients, or colleagues. It is a vital skill in customer service and general business operations, requiring patience and problem-solving. The tone is professional and action-oriented.
Examples
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As a customer service representative, she has to deal with complaints every day.
As a customer service representative, she has to deal with complaints every day.
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Our support team is trained to deal with complaints quickly and professionally.
Our support team is trained to deal with complaints quickly and professionally.
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Instead of avoiding angry clients, we need to deal with complaints head-on.
Instead of avoiding angry clients, we need to deal with complaints head-on.
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He learned how to deal with complaints without taking the criticism personally.
He learned how to deal with complaints without taking the criticism personally.
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The new software helps us track and deal with complaints more efficiently.
The new software helps us track and deal with complaints more efficiently.
Common Mistakes
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✗ We need to deal about complaints as soon as possible.
✓ We need to deal with complaints as soon as possible.
The correct phrasal verb is "deal with," not "deal about."
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✗ She is very good at dealing with complains.
✓ She is very good at dealing with complaints.
"Complaints" is the plural noun, whereas "complains" is the third-person singular verb.
Related Expressions
Practice
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The manager had to ___ from several angry customers this morning.
💡 To take action to resolve negative feedback.
Show answer
deal with complaints
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We need a clear procedure to ___ about our new product line.
💡 To handle expressions of dissatisfaction.
Show answer
deal with complaints