customer review

Meaning

A customer review is a written evaluation or feedback left by a buyer about a product, service, or company. These reviews help other buyers make decisions and help businesses improve their offerings. The term is very common in e-commerce, retail, and service industries.

Examples

• We received a five-star customer review for our new software yesterday.

  We received a five-star customer review for our new software yesterday.

• It is important to respond politely to every negative customer review.

  It is important to respond politely to every negative customer review.

• Most people read at least one customer review before buying a product online.

  Most people read at least one customer review before buying a product online.

• Our website displays a new customer review on the homepage every week.

  Our website displays a new customer review on the homepage every week.

• The marketing team is analyzing each customer review to find areas for improvement.

  The marketing team is analyzing each customer review to find areas for improvement.

Common Mistakes

• ✗ The client left a good customer opinion on our website.

  ✓ The client left a good customer review on our website.

  While 'opinion' is grammatically correct, 'customer review' is the standard business term for online feedback.

• ✗ I need to write a customer review about this restaurant.

  ✓ I need to write a review about this restaurant.

  If you are the customer yourself, you write a 'review' or 'product review' rather than calling your own feedback a 'customer review'.

Related Expressions

Practice

• A positive ___ can significantly increase our online sales.

  💡 Written feedback from someone who bought your product.

  Show answer

  customer review

• Please check the latest ___ to see if the buyers are happy with the delivery time.

  💡 An evaluation left by a buyer.

  Show answer

  customer review